What Are the Benefits of IT Service Management?
There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that.…
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What Is IT Service Management?
An IT service management (ITSM) company uses a process to create, deliver, plan, support, implement and operate your IT technology to best serve you and your clients or customers. Their services encompass all technology services and devices: laptops and the applications on them, servers, printers, all software applications, even your passwords. Here’s a list of…
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Essential Business Holiday Cyber Security Tips
The holiday season is a busy time for all businesses, big or small. Between all of the holidays that occur in the last few months of the year, and all of the year-end tasks to complete, many people are working overtime in December. But what about their business cyber security measures? Hackers may take this…
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9 Ways to Celebrate the Holidays With Remote Teams
The holiday season is coming, and there’s no better opportunity to show gratitude toward your virtual or hybrid teams. All it takes is a little holiday spirit, some creativity and your remote work tools to effectively celebrate the holidays no matter how disperse your team may be. Whether you use Slack, Google Meet, Zoom or…
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Reply-Chain Phishing Attacks: What You Need to Know
As cyber security experts we are always looking out for new or trending threats. The latest is reply-chain phishing attacks. The idea behind these types of fraudulent emails is to trick victims into opening malicious links or attachments. It can take months or even years to recover from a cyber attack. Fortunately, your business isn’t…
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Why You Need Azure Active Directory Reviews
Microsoft’s cloud-based identity and access management solution, Azure Active Directory, provides a secure way to control user accounts, passwords, device authentication and more. But just like any technology, there are risks if you’re not vigilant about who has access. That’s why Azure Active Directory reviews are essential for cyber security. Safeguard your company’s data with…
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Managed Detection and Response: What You Need to Know
It’s natural to think of cyber security in terms of keeping threats out of your systems. But the fact is that not all threats can be prevented, and if you do not have managed detection and response (MDR), you are missing a critical component of your cyber security. The goal of MDR is to quickly…
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Azure vs AWS: Do You Know Which Is Right for Your Business?
Azure vs AWS. Which one of these cloud architectures are right for your particular business? They’re not new. They’ve been around for a while: Azure since 2010 and AWS since 2006. Azure was developed by Microsoft; AWS by Amazon. This article will describe both pros and cons so you can decide which cloud service is…
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Are Virtual Desktops, Cloud PCs and DaaS a Good Choice for Small Businesses?
One of the biggest topics lately in IT is about virtual desktops, cloud PCs and DaaS — what they are, how good they are, and are they right for every business or just some? Our role as a managed service provider is to help our clients understand any new technology which comes along and whether…
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Microsoft 365 Shared Responsibility: How to Secure Cloud Data
You know about Microsoft 365, but do you know that it does not secure your data? The shared responsibility model of cloud services means that you are responsible for protecting your data. Learn about Microsoft 365 shared responsibility and get a free checklist to help you protect your cloud data. Cloud services like Microsoft 365…
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