What Are the Benefits of IT Service Management?

There are multiple benefits associated with IT service management, including:

  • Adapting to your needs.
  • Enabling teams to share knowledge.
  • Helping to prevent breaches and planning strategies for natural disaster situations as well as criminal ones.
  • Improving efficiency, service and customer satisfaction.
  • Reducing IT costs (by removing redundant or obsolete assets), risk factors and downtime when breaches occur.

Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that.

ITSM processes all service requests whether they are a recurring problem (this application is stuck again), a change to the system (I need to add, remove or modify the database), requests for a new piece of equipment (I need a new computer) or an incident that affects the system (my computer is down).

Note: there is often confusion as to what “service desk” or “help desk” mean especially since these terms vary in meaning from one company to the next. With ITSM, it truly doesn’t matter. All you have to do is call or submit a “ticket” and the issue will be resolved.

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What Is a Vulnerability vs an Exploit?

A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network.  It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people.  Human examples of vulnerabilities include a human response…

What Is a Zero Day Attack?

A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability).  Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…

What Is IT Service Management?

An IT service management (ITSM) company uses a process to create, deliver, plan, support, implement and operate your IT technology to best serve you and your clients or customers. Their services encompass all technology services and devices: laptops and the applications on them, servers, printers, all software applications, even your passwords. Here’s a list of…


Use our Checklist to Find IT Support

Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:

  • Your business goals for the next few years
  • The stats that potential MSPs will need to work out a plan for your company
  • The risk areas in your backup and cyber security practices
  • What you expect from your IT support provider
  • And more!
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Download the Checklist