What Is IT Service Management?

An IT service management (ITSM) company uses a process to create, deliver, plan, support, implement and operate your IT technology to best serve you and your clients or customers. Their services encompass all technology services and devices: laptops and the applications on them, servers, printers, all software applications, even your passwords.

Here’s a list of what an IT service management company does for your business:

  • Advises you on the best type of backup to handle any possible breaches to your data, whether they arise from natural disasters or criminal action
  • Assures that access to your company data is exclusive to an authorized current endpoint user (staff, client, etc.). The ITSM will purge the system of former employees or clients who can still get into your network because someone forgot to block their access when they left the company
  • Checks your cybersecurity process and plans and reinforces them, or replaces them with ones that are safer
  • Examines every application, every endpoint (computer, phone, scanner, etc.) to assure it is up to date, and update them if they are not
  • Streamlines your infrastructure to better deliver the high-quality internet technology needed for your business

Ultimately, ITSMs take responsibility for all workplace technology so you don’t have to. They achieve this by building and implementing  technology,  enforcing the right process for your company, educating your staff about the technology and sticking to the process, and re-educating coworkers when necessary.

View all FAQs

What Is a Vulnerability vs an Exploit?

A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network.  It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people.  Human examples of vulnerabilities include a human response…

What Is a Zero Day Attack?

A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability).  Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…

What Are the Benefits of IT Service Management?

There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that….


Use our Checklist to Find IT Support

Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:

  • Your business goals for the next few years
  • The stats that potential MSPs will need to work out a plan for your company
  • The risk areas in your backup and cyber security practices
  • What you expect from your IT support provider
  • And more!
Internos MSP Checklist Promo

Download the Checklist