FAQ

Cyber security assessment services are performed to find and fix cyber security risks. There are many types of assessments. Which  you need for your business depends on your type of business, your industry, the size of your company and your risk tolerance. But every business should complete cyber risk assessments of some type. The most…

Co-managed IT services (or hybrid IT services) are when you use a managed service provider (MSP), to supplement your in-house IT staff.  Larger businesses that can maintain an internal IT team often find that co-managed services are the best of both worlds: You decide what tasks to keep in-house and how to best leverage the…

Cloud computing benefits for small business include: Flexibility. Cloud computing expands your technological infrastructure resources as needed. No need to plan ahead and figure out how much data storage will you need in a year or how many locations will need to access that data. Simply scale your cloud services to meet your needs. Lower…

A cyber security managed service provider (also called a managed cyber security provider or MSSP) provides cyber security services as part of end-to-end IT coverage. Those services typically  include: Proactive monitoring 24/7/365 that is looking for vulnerabilities and fixing them before they can be exploited. Infrastructure management, recommending specific security and productivity improvements. Help desk…

In general, cyber security services providers are companies that provide cyber security to other businesses as a service. There is also a Cybersecurity Service Provider (CSSP) designation issued by the Department of Defense that specifies the knowledge and experience needed to work on DoD projects. When the acronym is used (CSSP) it is usually referring…

A cloud service provider is a third-party company offering cloud-based platforms, infrastructure, applications and storage services. You pay for the service based on how much you use. Think of this like renting a loft apartment. It’s the space you are buying — how you arrange the living space and get your belongings moved in is…

A managed service provider (MSP) provides IT support and consulting for a predictable monthly fee. That support includes 24/7/365 proactive network monitoring, IT infrastructure management, cyber security, help desk services and more. It’s “managed” because the MSP is proactively working to keep your network free of issues, not just fixing what breaks. A good MSP…

IT project outsourcing is when you hire a vendor or contractor to take on a specific IT task, usually with a fixed time frame and scope. Common IT projects that are outsourced include server migrations (e.g., from on premise server to the cloud), email migrations (e.g., from G-Suite to Microsoft 365) or integrating multiple systems…

IT help desk outsourcing is when you hire an external vendor to provide your IT help desk (the place your team, and sometimes your customers, go for technical support related to your network). A managed service provider offers help desk services as a part of a comprehensive technology solution. But the term “IT help desk…

Outsourcing is when you hire an external resource for a specific business function instead of hiring an internal staff member or team. So, the outsourcing of IT services is simply hiring an external vendor to fulfill some or all of your IT needs. This can take a couple of forms:  “Break fix” IT support: IT…