Co-managed IT services (or hybrid IT services) are when you use a managed service provider (MSP), to supplement your in-house IT staff. Larger businesses that can maintain an internal IT team often find that co-managed services are the best of both worlds: You decide what tasks to keep in-house and how to best leverage the MSP resources.
Here are a few examples of how hybrid IT services could work:
- Your in-house IT team runs your help desk and handles day-to-day maintenance, but leans on the expertise of your MSP for cyber security, as well as general advice and assistance.
- Your MSP acts as your CIO (sometimes called virtual chief information security officer or VCISO services). Your in house team executes plans and manages your systems.
- Your in-house IT lead handles the strategy but directs an outsourced managed IT team to execute plans and support the larger team.
A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network. It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people. Human examples of vulnerabilities include a human response…
A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability). Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…
There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that….
Use our Checklist to Find IT Support
Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:
- Your business goals for the next few years
- The stats that potential MSPs will need to work out a plan for your company
- The risk areas in your backup and cyber security practices
- What you expect from your IT support provider
- And more!