What are co-managed IT services (also called hybrid IT services)?

Co-managed IT services (or hybrid IT services) are when you use a managed service provider (MSP), to supplement your in-house IT staff.  Larger businesses that can maintain an internal IT team often find that co-managed services are the best of both worlds: You decide what tasks to keep in-house and how to best leverage the MSP resources. 

Here are a few examples of how hybrid IT services could work:

  • Your in-house IT team runs your help desk and handles day-to-day maintenance, but leans on the expertise of your MSP for cyber security, as well as general advice and assistance.
  • Your MSP acts as your CIO (sometimes called virtual chief information security officer or VCISO services). Your in house team executes plans and manages your systems.
  • Your in-house IT lead handles the strategy but directs an outsourced managed IT team to execute plans and support the larger team.

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What Is a Vulnerability vs an Exploit?

A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network.  It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people.  Human examples of vulnerabilities include a human response…

What Is a Zero Day Attack?

A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability).  Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…

What Are the Benefits of IT Service Management?

There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that….


Use our Checklist to Find IT Support

Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:

  • Your business goals for the next few years
  • The stats that potential MSPs will need to work out a plan for your company
  • The risk areas in your backup and cyber security practices
  • What you expect from your IT support provider
  • And more!
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