What are co-managed IT services (also called hybrid IT services)?

Co-managed IT services (or hybrid IT services) are when you use a managed service provider (MSP), to supplement your in-house IT staff.  Larger businesses that can maintain an internal IT team often find that co-managed services are the best of both worlds: You decide what tasks to keep in-house and how to best leverage the MSP resources. 

Here are a few examples of how hybrid IT services could work:

  • Your in-house IT team runs your help desk and handles day-to-day maintenance, but leans on the expertise of your MSP for cyber security, as well as general advice and assistance.
  • Your MSP acts as your CIO (sometimes called virtual chief information security officer or VCISO services). Your in house team executes plans and manages your systems.
  • Your in-house IT lead handles the strategy but directs an outsourced managed IT team to execute plans and support the larger team.

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What Is a Vulnerability vs an Exploit?

A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network.  It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people.  Human examples of vulnerabilities include a human response…

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What Is a Zero Day Attack?

A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability).  Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…

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What Are the Benefits of IT Service Management?

There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that….

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Use our Checklist to Find IT Support

Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:

  • Your business goals for the next few years
  • The stats that potential MSPs will need to work out a plan for your company
  • The risk areas in your backup and cyber security practices
  • What you expect from your IT support provider
  • And more!
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