A managed service provider (MSP) provides IT support and consulting for a predictable monthly fee. That support includes 24/7/365 proactive network monitoring, IT infrastructure management, cyber security, help desk services and more. It’s “managed” because the MSP is proactively working to keep your network free of issues, not just fixing what breaks. A good MSP partners with you to get the most productivity out of your business and team with the right technology.
Of course, there’s a lot more to it than that simple definition. It’s a complex job to monitor and protect all your endpoints, data and infrastructure as well as to provide technology leadership guidance. The best IT providers also train your entire team to avoid phishing and prevent cyber attacks.
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A vulnerability is a weak spot in a system. Vulnerabilities enable hackers and crackers to gain access to a network. It is virtually impossible to have no weak spots, and not all weak spots exist inside the code itself. The biggest vulnerability for many companies is people. Human examples of vulnerabilities include a human response…
A zero day attack happens when a hacker takes advantage of an unpatched or previously unknown vulnerability for the first time (also known as a zero day vulnerability). Some examples of zero day exploits include: Critical system vulnerabilities and exposures are tracked by some organizations and websites to distribute to others. They maintain lists of…
There are multiple benefits associated with IT service management, including: Aside from the benefits above, the day-to-day conveniences of using an ITSM are many. ITSM is not just support via a help desk or a service desk. While an ITSM may support your business via a service desk, the offerings are much broader than that….
Use our Checklist to Find IT Support
Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:
- Your business goals for the next few years
- The stats that potential MSPs will need to work out a plan for your company
- The risk areas in your backup and cyber security practices
- What you expect from your IT support provider
- And more!
