What is a managed service provider?
A managed service provider (MSP) provides IT support and consulting for a predictable monthly fee. That support includes 24/7/365 proactive network monitoring, IT infrastructure management, cyber security, help desk services and more. It’s “managed” because the MSP is proactively working to keep your network free of issues, not just fixing what breaks. A good MSP…
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What is IT project outsourcing?
IT project outsourcing is when you hire a vendor or contractor to take on a specific IT task, usually with a fixed time frame and scope. Common IT projects that are outsourced include server migrations (e.g., from on premise server to the cloud), email migrations (e.g., from G-Suite to Microsoft 365) or integrating multiple systems…
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What is IT help desk outsourcing?
IT help desk outsourcing is when you hire an external vendor to provide your IT help desk (the place your team, and sometimes your customers, go for technical support related to your network). A managed service provider offers help desk services as a part of a comprehensive technology solution. But the term “IT help desk…
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What is meant by the outsourcing of IT services?
Outsourcing is when you hire an external resource for a specific business function instead of hiring an internal staff member or team. So, the outsourcing of IT services is simply hiring an external vendor to fulfill some or all of your IT needs. This can take a couple of forms: “Break fix” IT support: IT…
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Tips for Hiring IT Staff in a Labor Shortage
It’s not your imagination: Hiring IT staff is MUCH harder than it used to be, and retaining them is even harder. There simply are not enough qualified applicants to fill positions — especially anyone with experience in cloud services and cyber security. There are a few reasons for the dip in qualified applicants: New positions…
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Microsoft 365 Pricing Increase Is Here
There has been a lot of notification about this increase, as far back as August of 2021, and it is finally here. As of March 1, Microsoft 365 pricing has gone up. As a managed service provider, we know this change will affect many companies in our Miami area and beyond. It is not an…
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Does Your Cyber Security Program Cover the Essentials? Get the Checklist
We all know that cyber crimes are a significant threat to businesses, leading to disruption of operations, breach of business and customer data, unauthorized access to networks and even the total destruction of businesses. As IT experts and business owners ourselves, we understand how overwhelming managing cyber security can be. That’s why having an effective cyber…
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Using Office 365 for Legal Firms Will Transform Collaboration
Collaboration is at the core of legal professions. Whether it’s communicating with clients, coworkers or other professionals, your method of communication must be stable and compliant in order for you to be successful. Does your team waste too much time rifling through junk emails and searching for relevant information? Are your applications compatible with your…
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Tech Gift Ideas for the 2021 Office Giving Season
“You better watch out!” Santa is on the way, which means so is Secret Santa and employee gift season. It can be challenging to find interesting gifts that are workplace appropriate. So we put together a few ideas, from our office to yours. It includes our tried and true cyber security tech gifts as well…
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Business Cloud Services: Public vs Private
We’re often asked the question of which is best for business cloud services: public, private or hybrid. And our answer is always: it depends on your needs and on your budget. First, though, it’s essential to define the cloud itself and its options. Over the next few years, if not sooner, your company will probably…
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