Challenge
When Internos was first contacted by Pamela Tobin, a Firm Administrator at Sequor Law, a fraud and asset recovery firm specializing in overseas clients, they had been working with another managed service provider partner whose relationship with the firm had gotten old.
Although they were somewhat satisfied with the level of service, there were problems with the communication between their legal IT support partner and their company itself.
Tobin emphasized the importance of communication, a quality she found lacking with their previous partner.
“There was a lack of responsiveness. It’s like a stale relationship,” Tobin says.
Sequor Law is a Miami-based international law firm representing financial institutions, sovereign governments and state-owned enterprises, public and non-public companies, insolvency practitioners, and individual clients in the areas of asset recovery, financial fraud, insolvency and financial services litigation.
“With Internos and their migration, they delivered exactly as they said they would.”
— Pamela Tobin, Sequor Law
Outcome
Eight years later, the relationship has continued to grow and strengthen. Working with the Internos team enabled Sequor Law to grow without having to worry about their IT. It has saved the firm money, increased organizational cyber security and enabled them to communicate more effectively when IT issues arise. Internos also helped them review and improve their backup and disaster recovery plans to the same levels used by Microsoft solutions in the cloud.
Tobin emphasizes the strength of their relationship and the accessibility of Internos’ team. Beyond problem-solving, she appreciates Internos’ forward-thinking approach and willingness to address immediate concerns while strategizing for long-term solutions.
“What I really like about Internos is I have a great relationship with all of them,” Tobin says. “I think Richard, Jairo, Ronny and Jonathan (and the entire Internos team) are all terrific. What I love most about them is not only their accessibility, but also that if they might use a Band-Aid to fix an immediate problem, they know that the Band-Aid is temporary.
“They will take it to the next step. I know they’re going to do it.”
Eight years later, the relationship has continued to grow and strengthen. Working with the Internos team enabled Sequor Law to grow, saved the firm money, increased organizational cyber security and enabled them to communicate more effectively when IT issues arise.
Use our Checklist to Find IT Support
Are you a first-timer to IT support? Maybe you aren’t happy with your current MSP? Our easy-to-follow checklist can guide you through the process of the best IT services provider for your business. It will help you help you outline and define:
- Your business goals for the next few years
- The stats that potential MSPs will need to work out a plan for your company
- The risk areas in your backup and cyber security practices
- What you expect from your IT support provider
- And more!
The "Get Done" Business Plan
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