Being proactive is always a good thing. When health threats were looming worldwide, you undoubtedly sought out ways to protect yourself and your family.  You should follow through now for your business and look for proactive IT support. 

It’s always better to be proactive than reactive whether it’s a health issue, a financial issue or an IT issue. Proactive IT support will keep your systems protected by anticipating problems and resolving them before they happen. 

A proactive managed service provider such as Miami’s Internos Group is proactive in all aspects for its clients’ companies by providing managerial oversight, a key indicator in an MSP’s successful partnership with a company.

There is no out-of-sight, out-of-mind. You can’t wait until a problem arises. By then it’s usually too late. The damage has already been done. 

The Benefits of Proactive IT Support 

A good proactive MSP prepares, predicts and stays current on all IT issues, including those that help advance a company’s productivity and growth and those that hinder and harm it.

They not only look at the obvious problems such as hacking or a ransomware threat, they delve into the hidden issues that prove proactive is better than reactive. Ask yourself these questions:

• Are former employees still able to get into or use some of your software?
• Are you paying for licenses for companies, like Microsoft and Google, that aren’t being used? Or are they being used by those former employees, former vendors or even clients?

A proactive MSP like Internos will:

• Monitor and maintain your data 24/7/365. 
• Make sure the only individuals who can get into your system are current employees in good standing, not former ones, relatives or – perish the thought – competitors.
• Look at all your software licenses. Make sure you still want and use them and they are still current.
• Update your software and devices to help protect them.
• Educate and re-educate staff if new threats surface or new end users are hired.
• Assure that you have backups and that they are working efficiently.
• Respond quickly and professionally when issues emerge.
• Resolve issues to minimize downtime and keep your business running  like clockwork.

Benefits of Proactive Support

• It improves long-term success metrics like customer retention and satisfaction.
• A proactive MSP will keep an eye out for threats and weaknesses that could put your business at risk of violating industry standards or falling victim to a data breach. 
• Bottom line: They can save you money by addressing a potential problem before it becomes one. You can rest easy knowing that they’ll take care of any issues before they get worse and cost you thousands of dollars in fines and damages.

Don’t have Proactive IT Support With Your Current MSP?

If you’re fighting IT fires or have an MSP that is not looking ahead to address potential problems, you could be wasting time and money. If you’d like to know more about our IT support services, contact us for a no-obligation consultation.